- Damaged or Defective Items: Contact us within 7 days for a replacement or refund.

- Change of Mind: Reach out within 30 days for returns, subject to our terms.

- Refund Processing: Expect refunds within 5-10 business days.

- Return Shipping: You may be responsible for return shipping costs based on the reason.

- Conditions: Ensure the product is in its original packaging and condition for eligibility.

- Delivery Time :

=>Cities close to Beirut: Delivery within 1 to 3 business days after order preparation.
=>Cities farther from Beirut: Delivery within 1 to 6 business days after order preparation.

- Order Preparation Time:

=> Preparation and pickup on the same day, shipping the next day.

- Tracking Your Order:

=> Receive a confirmation email or WhatsApp message with a tracking number once your order is shipped.

- Shipping Charges:

=> Beirut: $2.00 shipping fee.
=>Outside Beirut: $3.50 shipping fee.

- Delivery Partners:

We work with trusted delivery partners experienced in safe and efficient order handling.

- Delays and Exceptions:

While we strive to meet delivery estimates, unexpected circumstances may cause occasional delays. Your understanding is appreciated.

- Contact Us:

For any delivery status inquiries or concerns, contact our customer support team for assistance. We're here to help.

‼️For international orders, please contact us on WhatsApp to discuss shipping fees and place your order. Thank you for choosing Theresia Cosmetics.‼️